TERMS & CONDITIONS
Property and Cancellation Policies
Life happens. We get that. Reservations are fully refundable 48 hours prior to check-in.
- Travelers who cancel 48 hours or more prior to 6:00 pm MST on the day of check-in are charged no fee.
- Travelers who cancel less than 48 hours prior to 6:00 pm MST on the day of check-in (including no-shows) are charged for one night’s accommodation plus tax.
- Travelers who depart before the check-out date on reservation will not be refunded for unused nights.
- Failure to arrive for your reservation will result in a no-show charge of the first night including taxes.
Technology
The Hotel Melrose is proudly supported by the use of modern technology. You MUST have a charged and web-capable smartphone to access your guest room. You will receive your room key via text-message virtual delivery. Digital guest registration and check-in MUST be completed electronically.
Arrival and Departure Times
Check-in at 4:00 p.m. MST; we’ll be ready for you!
(Early check-in 2:00pm/ $25 fee applies subject to availability contact us to schedule)
AFTER completing ID verification/digital guest registration, you can check-in any time after 4:00 p.m. Mountain Standard Time. On the day of check-in room keys and check-in instructions will be texted to the mobile phone number provided at the time of booking.
A valid photo ID is required for guest registration, as well as a “selfie” capable mobile device with active Wi-Fi or cellular data capabilities.
Check-out at 11:00 a.m. MST, seize the day, friend!
You can check-out any time up until 11:00 a.m. Mountain Standard Time.
Late check-out (01:00) is a $25 fee. Please contact your virtual concierge for availability.
At check-out time our virtual concierge will provide instructions for departure. We hope that you enjoy your stay and will leave us a raving 5-Star review.
Smoking Policy
Breathe easy. The Hotel Melrose is a non-smoking property.
This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and Colorado-grown green products.
Any smoking in the rooms or strong lingering smoking scents in rooms will result in a disappointed look and a minimum $500 room cleaning fee.
Any damages caused by violation of the policies are subject to charges of 100% of the cost incurred by the management company.
Damages
We want you to have a wonderful stay at The Hotel Melrose, but if things get too crazy, we go by the old-school rule of “you break it, you buy it.”
Property damages or missing items will be charged at replacement value to the credit card provided.
Please report any pre-existing damages or room issues to your virtual concierge immediately.
Sing your heart out and have passionate conversation all day long, but from 10:00 p.m. to 7:00 a.m. the whole property goes into hush mode for what we like to call quiet time (or sleepy time).
Housekeeping Information
Daily housekeeping may be available by request for additional fees to the guest.
Simply contact your virtual concierge. We will schedule and notify you of the cost.
We offer complimentary mid-stay cleaning services for stays of 4 nights or longer.
Mid-stay cleaning service will include a linen and towel change.
Contact your virtual concierge to schedule.
Pet Policy
While we love furry friends, The Hotel Melrose has a strict No Pet Policy.
Our historic hotel has close quarters and we want to ensure an excellent experience for all guests.
However, under the Americans with Disabilities Act (ADA), we accept service animals defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability.
The task(s) performed by the dog must be directly related to the person’s disability.
We do not allow emotional support, therapy, comfort, or companion animals because they have not been trained to perform a specific job or task, and therefore do not qualify as service animals under the ADA.
Please call us for any questions regarding your service animal at 970-317-2176.
Violations of our pet policy will result in a minimum $500 charge.
Any damages caused by violation of the policies are subject to charges of 100% of the cost incurred by the management company.
Bicycle Policy
Bicycles are not to be stored in the rooms.
We have a secure bike storage area for your convenience.
Alcohol Policy
The good news? We have a bar!
This means, by law, we can’t allow any alcohol to be brought onto the property.
To uphold this law, we require all beverages on the property, including the patio, be purchased through the hotel, with the exception of transparent, see-through water bottles.
Drinks purchased through the hotel are not allowed past the bar or patio area.
Minimum Age
We believe the children are our future, but you still have to be 21 years old to book a room.
All guests must be 21 years or older to confirm guest room accommodations at The Hotel Melrose.
A valid photo ID must be presented at the time of check in for age verification.
We note that The Hotel Melrose is designed for guests aged 18 and older.
Minor children under the age of 18 must be supervised by a parent or legal guardian present at all times during their stay at the hotel.
Parents will be held responsible for disturbance or damage caused by minor children and may be asked to vacate the hotel in the event of a disturbance.
Firearms
Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms.
Guests who fail to abide by this policy may be asked to leave the hotel premises immediately and without refund.
The hotel premises are private property, and our firearms policy applies to all firearms and all guests and visitors, regardless of permits or licenses.
Guest Safety
As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement.
Safety cameras are used throughout the premises, and anyone on our property may be recorded.
The Hotel Melrose is managed by local property management company, Fixture Studio, and will be monitored by them.
Our main doors are locked 24/7 and are only able to be unlocked by registered guests using their Flexipass Digi-Key.
Our bar entrance on the west side of the hotel is open Wednesday-Saturday from 3:00PM to 9:00PM.
Extended Stays
The Hotel Melrose is not intended for extended stays, but would love to host you for as long as we are able.
Please contact our team at 970-317-2176 for inquiries regarding a stay longer than 14 days.
Prices
Our room rates are determined by a dynamic pricing model and are subject to change.
Taxes
Guest bookings are subject to the following taxes, which rates are subject to change without notice.
- CO Sales Tax: 2.9%
- Mesa CO Sales Tax: 2%
- Mesa CO Public Safety Improvement District: .37%
- Grand Junction Lodging Tax: 6%
- Grand Junction Sales Tax: 3.39%
Reservation Changes
If you made your reservation through a third party (Expedia, Travelocity, etc.) you will need to contact the booking agent/website that you went through in order to make any changes.
If you booked through The Hotel Melrose website, please contact hello@thehotelmelrose.com.
Parking
You may park anywhere near the hotel where parking is permitted and there is ample parking on Colorado Ave.
By parking a vehicle near our facility, you (and your guests) are doing so on your own accord.
The hotel does not take responsibility or accept liability for damage, accident or loss to your vehicle or personal property.
Accessibility
The Hotel Melrose is compliant with the Americans With Disabilities Act (ADA).
We offer an accessible room within the hotel.
Please ensure requests reach us by placing it in the comments section of the online reservation form, or by contacting us directly at hello@thehotelmelrose.com after the reservation has been made.
Force Majeure
The hotel and its manager shall be excused from liability for the failure or delay in the provision of a confirmed guest booking when such failure or delay is caused by or results from events beyond the reasonable control of the hotel or its manager.
Property Management
The Hotel Melrose is managed by Fort Asset Management, LLC.
